Refunds Policy

Refunds

• Refunds are processed once your return is scanned by USPS.
• We recommend obtaining a drop-off receipt for any lost-in-transit claims.
• If you requested an exchange, your replacement item will be shipped once the return is processed.

Return Review Notice

• Certain returns, including high-value items or those flagged for unusual activity, may require manual review before a refund is issued.
• Please allow up to 5 business days from delivery for processing.
• If a return is marked as delivered but not received at our warehouse, we reserve the right to delay or deny the refund pending investigation.

Customer Service

For any questions regarding shipping or returns, please contact us at:
support@kvsscashmere.com

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number.

For assistance, please contact customer service with your order number.